Patient Self-Service Kiosk Market

Product Overview

Patient Self-Service Kiosk Market to surpass USD 3,449.2 million by 2031 from USD 754 million in 2021 at a CAGR of 16.4% in the coming years, i.e., 2021-2031. 

In the healthcare industry, automated Kiosks assist with automated check-ins and registration, patient status, online filling of forms and questionnaires, insurance confirmation, systematized patient queuing, bill payment, and reporting of outstanding payments. Since health is an important element of everyone's life, hospitals and medical healthcare institutions all around the country are extremely reliant on them. This reliance on patients is frequently viewed as an unfair advantage by healthcare professionals, who routinely demand exorbitant and unjustifiable fees from patients and their families.

Market Highlights

The patient Self-Service Kiosk Market is expected to project a notable CAGR of 16.4% in 2031.

Consumer demand for fast fulfillment has risen as a result of technological advancements like smartphones and the Internet of Things, affecting industry growth. Furthermore, technology acceptance, positive consumer intention toward self-service technologies, ease of use, improved reliability and perceived interactivity, as well as widespread readiness of self-service technology in both rural and urban areas, are all significant factors influencing the growth prospects of self-service technologies.

Global Patient Self-Service Kiosk Market: Segments

The Internet Kiosks segment is expected to grow with the highest CAGR during 2021-31

Based on Type, the global Patient Self-Service Kiosk Market is fragmented into Touch Screens and Internet Kiosks. In past years, internet kiosks controlled the market with a significant share, and this dominance is projected to continue during the projection period. The emergence of Internet-based payment services like Apple Pay and Android Pay is gradually augmenting the debit/credit card culture and alleviating the problem of a time-consuming search for an ATM nearby.

Updating and Collection of Co-Payments segment is expected to grow with the highest CAGR during 2021-31

Global Patient Self-Service Kiosk Market is classified based on application into Self-Check-In, Floor Map and Department Navigation, Prescription Order Refilling, Updating, and Collection of Co-Payments. In previous years, the Updating and Collection of Co-payments segment led the market, and this dominance is projected to continue over the projection period. However, due to the reduction of patient wait times, increased staff productivity, simpler payment processes, and an overall improvement in the patient's experience, self-check-in is expected to have the greatest CAGR during the examined period.

Market Dynamics

Drivers

Growing penetration of Touch Screen Kiosk in the healthcare industry

The market is expected to increase due to rising demand for online and instant services, as well as the widespread use of touch screen kiosks across numerous industries. The market's expansion is also due to the good consumer response to self-service technologies. Furthermore, kiosks allow hospital administrators to update their data quickly and accurately, which is expected to enhance the market growth. Furthermore, the market is expected to increase due to the growing patient pool, which is fueled by the rising prevalence of various diseases such as diabetes, hypertension, kidney disorders, and others.

Multiple benefits of patient self-service kiosks and higher adoption in different verticals

The Patient Self-Service Kiosk Market is predicted to grow due to the increasing acceptance of self-service technology across many industries, particularly healthcare. Another key market driver is the expanding patient pool around the world. Furthermore, patient self-service kiosks provide advantages such as improved data quality, reduced workload, consistency in registration procedures, and improved patient experience.

Restraint

The high initial investment in the Patient Self-Service Kiosk

The Patient Self-Service Kiosk Market is hampered by high initial investment in self-service kiosks. Other market obstacles include ongoing interactive kiosk maintenance, government rules governing its placement, and increased cybercrime and security concerns.

Global Patient Self-Service Kiosk Market: Key Players

• International Business Machines Corporation

Company Overview, Business Strategy, Key Product Offerings, Financial Performance, Key Performance Indicators, Risk Analysis, Recent Development, Regional Presence, SWOT Analysis

• Clearwave Corporation
• KIOSK Information Systems Inc.
• Fabcon, Inc.
• Slabb Kiosks
• EMBOSS Group Pty Ltd.
• Meridian Kiosks LLC
• Olea Kiosks Inc.
• Aila Technologies, Inc.
• Advantech Co., Ltd.
• Other Prominent Players

Global Patient Self-Service Kiosk Market: Regions

Global Patient Self-Service Kiosk Market is segmented based on regional analysis into five major regions: North America, Latin America, Europe, Asia Pacific, and the Middle East and Africa. On the strength of the rising acceptance of innovative healthcare technologies, the market in Europe is expected to rise significantly over the forecast period. Based on rising healthcare spending and greater technology use in the region, the market in North America is expected to capture a significant market share over the forecast period.

Impact of COVID-19 on Patient Self-Service Kiosk Market

The industry's expansion was hampered in FY-2020 because of the COVID-19 pandemic. Trade restrictions, supply-chain delays, and lockdowns were all issues that hampered sales. Voice-based self-service kiosks are the industry's future trend, while touch-based self-service kiosks are becoming unattractive owing to the COVID-19 epidemic.

Global Patient Self-Service Kiosk Market is further segmented by region into:

• North America Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – the United States and Canada
• Latin America Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – Mexico, Argentina, Brazil, and Rest of Latin America
• Europe Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – U.K., Germany, France, Italy, Spain, Hungary, Belgium, Netherlands & Luxembourg, NORDIC (Finland, Sweden, Norway, Denmark), Ireland, Switzerland, Austria, Poland, Turkey, Russia, Rest of Europe
• Asia Pacific Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – China, India, Japan, South Korea, Singapore, Indonesia, Malaysia, Australia, New Zealand, Rest of Asia Pacific
• The Middle East and Africa Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – Israel, GCC (Saudi Arabia, UAE, Bahrain, Kuwait, Qatar, Oman), North Africa, South Africa, Rest of the Middle East and Africa

The Global Patient Self-Service Kiosk Market report also contains an analysis on:

Patient Self-Service Kiosk Market Segments:

• By Type
  • Touch Screens
  • Internet Kiosks 
• By Installation Type
  • Freestanding
  • Mobile
  • Wall-Mounted
  • Countertop
• By Application Type
  • Self-Check-In
  • Floor Map and Department Navigation
  • Prescription Order Refilling
  • Updating and Collection of Co-Payments
• By End User
  • Hospitals
  • Laboratories
  • Specialty Clinics
  • Pharmaceutical Stores
  • Others
• Patient Self-Service Kiosk Market Dynamics
• Patient Self-Service Kiosk Market Size
• Supply & Demand
• Current Trends/Issues/Challenges
• Competition & Companies Involved in the Market
• Value Chain of the Market
• Market Drivers and Restraints

Patient Self-Service Kiosk Market Report Scope and Segmentation

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